Customer Care Executive (Female - Remote Position)
We are seeking to recruit Customer Care Executives, Customer Relations Managers and Web Hosting Sales Executives or Trainees to provide sales and customer care assistance to our web hosting customers. Successful candidates must be familiar with Information Technology or Web Hosting environment with a customer focused and positive attitude. You can work from home, remotely.
Excellent English written communication skills
Excellent verbal English communication skills
Comfortable Communicating with foreign customers
Communication skills using Live Chat/Ticketing System.
Good Knowledge in IT
Knowledge in web hosting environment.
Knowledge in popular CMS software such as WordPress, Joomla will be an added advantage.
Experience with WHMCS & cPanel will be an added advantage.
Bachelor's Degree related to IT or customer care would be an added advantage.
You will generate new leads, promote this brand and answer sales tickets and chats.
Interact with international customers using live chat and help customers with their billing issues
Take new orders and process PayPal/credit card information.
Order verification & follow-up via online help desk and billing management system.
Taking care of billing/sales issues of current customers.
Process invoices and other customer account needs.
Recognize, document and alert the supervisor of trends in customer issues.
Flexible schedule (that we will assign after discussing with you)