Level III cPanel Linux Technical Support (Male/Female)
We are currently in search of qualified Level III cPanel Technical Support Engineers for our Reseller Hosting Division.
Ideal Candidates Should;
Enjoy working with customers and keeping them satisfied. Work Must be Fun!
Have the ability to work with customers in a prompt, cheerful, and professional manner.
Go above and beyond to help out a customer with showing extraordinary customer service skills
Minimum 4 years of experience with cPanel/WHM & the web hosting industry.
Has experience with cPanel/WHM, WHMCS, CentOS, CloudLinux SolusVM and OpenVZ etc.
Has a firm understanding of open source software such as WordPress, Drupal, Joomla, etc.
Is able to quickly and efficiently handle web hosting related issues such as Mail, DNS, FTP, PHP-based errors, etc.
Has a reliable high speed internet connection and a backup internet connection.
Must be fluent in written English with excellent communication skills.
Provide knowledgeable front-line technical support for Reseller Hosting Customers using our 24/7/365 support helpdesk and/or live chat system.
Respond to server alerts, abuse alerts etc as needed.
If you have any working experience with a company that specialized in reseller hosting would be an added advantage.
Flexible schedule (that we will assign after discussing with you)
Please let us know your salary expectation or current salary info.
We look forward to working with you.
***NO OUTSOURCED SUPPORT COMPANIES***